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Sales & Service Support

Frequently asked questions

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After you place an order, you’ll receive a confirmation email with your order number and details. If you don’t see it within a few minutes, please check your spam or promotions folder. You can also log in to your account to view your order status.

We do! – Many of our products qualify for Next Day Delivery. In addition, we use a brilliant courier service who can send you a 1 hour delivery notification on the morning of your delivery as well as a ‘You’re Next’ message when the driver is one delivery away! See the individual product page to identify what delivery service available. For more information about Delivery options click here.

On many of our tools. we have a few different delivery options to help you get your parcel whenever it’s convenient for you. We offer Next Day on many tools and 2 additional premium delivery services : one is “Next Day Delivery before 10.30am” and the other is “Saturday Delivery.”

You can make your selection of delivery at checkout. For most of our deliveries we require a signature to ensure they arrive safely. Please ensure someone is available at your work or home to take in the delivery.

When your goods have been dispatched you will receive a confirmation via email to the email address provided – it is important to provide us with an email address as this can be the quickest and most efficient way of us contacting you.
We are sorry to hear your goods have not been received in the condition you would expect. In the unlikely event of receiving damaged goods please contact us and make us aware. All of our goods are checked and wrapped carefully before they are sent out, however we know accidents do happen and it’s possible something could happen during transit. We may ask you to take photographs, so the best thing to do would be to email us with these and details of your order, including the order number. Once you have sent this across, you are welcome to phone us and we can arrange collecting the item and sending you a replacement as quick as possible.
If you are missing an item that you were expecting to come with the rest of your order, you’re more than welcome to call us and we can investigate this for you. It may be a case that the items were sent individually, however we will look into this straight away and advise you. If an item is missing, it’s also possible it could be out of stock. In this instance, we would have tried to contact you to make you aware. You could also check your emails incase you missed our call and we have emailed you to inform you. We will aim to get this resolved as quickly as possible.

Yes. All products in our catalog come directly from licensed manufacturers or authorized distributors. Every item is genuine and covered by an official warranty according to the brand’s standards.

Delivery time varies by location and stock availability. Most in-stock items are shipped within 24–48 hours. During checkout, you’ll see available shipping methods and estimated delivery times for your area.

Yes. If a product is unused, in its original packaging, and meets our return policy conditions, it can be returned or exchanged within the specified period. Defective items are eligible for warranty replacement.

Absolutely. Our support team includes product specialists who can guide you based on your project, industry, or requirements. Feel free to ask before purchasing — the right tool matters.
Yes. We support B2B customers, volume purchasing, and recurring supply needs. Companies can inquire about special pricing, procurement, and technical specifications for larger orders.

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